Since 1962 | 3 California warehouses | Call 800 300 BORG (2674) | Mon-Fri 8:30 a.m.-5:00 p.m. Pacific
Legal
Shipping & Returns
Effective October 15, 2026
Shipping Policy
Borg Equipment & Supply ships from three California warehouses: Los Angeles Headquarters (7317 Foothill Blvd, Tujunga, CA 91042), the San Diego Warehouse, and the Sacramento Warehouse (Rancho Cordova). Your order ships from whichever location has the item in stock, so items in the same order can ship separately.
Where We Ship
We ship to all 50 states and internationally.
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Contiguous 48 states: FedEx Ground or Home Delivery, with a FedEx Expedited option on smaller packages.
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Alaska and Hawaii: USPS, which is the most economical service to those states.
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International: FedEx, quoted per order. Call 800 300-2674 or email support@yourtireshopsupply.com with the items and the delivery address; we will quote the shipping and place the order for you. Duties and taxes are not included in the shipping charge. The recipient is responsible for all duties, taxes, Clearance Entry Fees and other import fees charged by the carrier or customs.
We reserve the right to change carrier or service based on stock location, product type (for example, liquids or chemicals), size and weight, or if an item is marked "Special Order."
Shipping Costs
Shipping is calculated by package weight and destination and is shown at checkout before you pay. Very large or freight-class items are not quoted online: call us at 800 300-2674 for a freight quote before you order.
Shipping on your own account. If you have a FedEx or UPS account, we can ship collect on it. Call or email us with your account number when you place the order.
Hazardous Materials and Chemicals
Products classified as hazardous materials or containing flammable liquids or gases can only ship by ground service and may have additional carrier restrictions. If your order contains one of these items along with an expedited-shipping selection, we will ship it ground and refund the difference.
Local Pickup
Free pickup is available at all three warehouses. We will email you when your order is ready; bring your order number. Please call ahead for the Sacramento Warehouse.
When We Process Orders
Online orders placed by 10:30 am Pacific on a business day ship the same business day. Orders placed after 10:30 am ship the next business day. Phone and email orders need to reach us by 1:00 pm Pacific for same-day shipping. Orders do not ship until payment has been received.
Business hours: Monday to Friday, 8:30 am to 5:00 pm Pacific. We are closed on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after, and Christmas Day.
Special Order and Backordered Items
Items marked "Special Order" may require additional lead time. If a vendor tells us the lead time will run longer than 10 business days, we will contact you by email or phone. Backordered items ship as soon as they are back in stock.
Order Status
You will receive an email confirmation with tracking information once your order ships. If an item is out of stock or backordered, we will reach out by email or phone, so please make sure your contact information is accurate at checkout. Questions about a shipment: call 800 300-2674 or email support@yourtireshopsupply.com.
Returns Policy
Returning an Item
You may return new, unopened items in their original packaging within 30 days of delivery for a refund of the product price. Include a copy of your invoice or order number with the return. If the return isn't due to our error, you're responsible for return shipping and the original shipping charge is not refunded.
To start a return, call 800 300-2674 or email support@yourtireshopsupply.com with your order number and the reason for the return. We will issue you an RMA (Return Merchandise Authorization) number; please write it on the outside of the package and include it with your return.
If an item arrived defective, faulty, or the wrong item or quantity was shipped, you'll receive a full refund or exchange, including shipping costs.
Items We Cannot Accept Back
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Items classified as hazardous materials, or that contain flammable liquids or gases
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Items no longer in their original packaging or resalable condition
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"Special Order" or discontinued items, these are non-stocking items ordered specifically for you and are final sale
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Equipment such as air compressors, tire changers, and wheel balancers
Partial Refunds
We issue a partial refund (rather than a full refund) when:
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The item is returned more than 30 days after delivery
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The item shows obvious signs of use, or isn't in the condition it was received
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The item is a Special Order product being returned, a 20% restocking fee applies
Damaged or Missing Items
Please report any shipping damage or shortages within 5 business days of receipt so we can file a claim with the carrier and get you a replacement or refund.
Processing Time
Returns take up to 7 business days to process once they arrive at our warehouse. Refunds go back to your original payment method (card or PayPal); your bank or card issuer may take several more business days to post it.